Hey guys, we recently added a Auto Registration system to our website to avoid Incomplete Registrations from New Users and in the long run to have everything ran much smoother on the technical side. There are a few issues we are experiencing however with Current Members and Ebook Users. Please Read:
This Auto Registration system is going to grant you access immediately and give you a new password to use when buying a new product from us. This will work fine for new users, but old users may have initial problems with their password. These problems seem to be happening to our customers that are using a different email on our site then their paypal email in which they made a purchase from. Since the Auto Registration is automatically linking paypal with Madden Daily, if you aren’t using your paypal email then you may run into a small roadblock. We have you covered though..
Here is a example problem that we seen cases of… If this is happening to you then please fill out a Support Ticket and we will take care of you asap
- You Log into our site but on the Top Right it doesn’t say “Log Out.” It still says Log In even if you are logged in. When this happens you will probably have an issue viewing Premium or Ebook Content. If this is happening we are going to need to reset your password from our end. All you have to do is Fill Out a Support Ticket with 1-2 Sentences of your Issue + what you want your New Password to Be. Once we reset your password, you will be good to go! (We will be constantly looking at our Ticket System to get you guys squared away ASAP)
- You are Logged into our site and on the Top Right it does say “Log Out.” However, you paid for a product and do not have access to it. This is something that does occasionally happen unfortunately but we know how to easily fix it. What is happening is your New Purchase is still not officially merged with your Account. This is something that we can fix very quickly. If this is happening to you, just Fill Out a Support Ticket right away with 1-2 Sentences of your Issue + either your paypal email address or Transaction ID Purchase Number so we can Confirm your purchase and grant you access.
Please know we are working our tails off to not only deliver you the Best Madden 16 Content inside our Membership, 2 Ebooks that are dropping soon, and Free Tips and Vids on YT… but also on the tech side to get this all taken care of for all of our customers IMMEDIATELY. Thanks for your patience!